1. Overview

At Sign For Safety India Pvt Ltd, we aim to provide high-quality products under our brands Suveagro®, Suveapro®, Sterilesafe®, and Surgidispo®. If you are not fully satisfied with your purchase, we offer a return and exchange policy to ensure your satisfaction.

2. Return Policy

• Eligibility for Returns: Products can be returned within [3] days from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• Non-Returnable Items: Certain items are non-returnable, including but not limited to custom-made products, perishable goods, and items marked as non-returnable at the time of purchase.

3. Return Process

• Request a Return: To initiate a return, please contact our customer service team at sales@signforsafety.com or call +91 877 967 2202. Provide your order number, product details, and reason for return.
• Return Authorization: Upon review, we will provide you with a Return Authorization (RA) number and instructions for returning the item.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a product defect or error on our part. Please use a trackable shipping service to return the item.

4. Refunds

• Processing Time: Once we receive the returned item, it will be inspected, and the refund process will begin. Refunds will be processed to the original method of payment within 21-30 business days.
• Partial Refunds: In certain cases, partial refunds may be issued for items that are not in their original condition, are damaged, or missing parts.

5. Exchanges

• Eligibility for Exchanges: If you wish to exchange a product for a different size, color, or another item, please follow the return process and place a new order for the desired product.
• Exchange Process: Contact our customer service team to request an exchange. If the exchange is due to an error on our part, we will cover the return shipping costs.

6. Damaged or Defective Products

• Inspection: If you receive a damaged or defective product, please contact us immediately with details and photographs of the issue.
• Resolution: We will work with you to resolve the issue by providing a replacement or refund, depending on the circumstances.

7. Contact Us

For any questions or concerns regarding returns and exchanges, please reach out to our customer service team:

Sign For Safety India Pvt Ltd
Address: 101, Progressive Villa E, Plot 73, Sector 19/20,CBD Belapur, Navi Mumbai 400614,Maharashtra, India.
Phone: +91 877 967 2202
Email: sales@signforsafety.com